Director - Strategic Development - Higher Education - Southeast

US-GA-Atlanta | US-SC-Columbia | US-FL-Orlando | US-KY-Bowling Green | US-TN-Nashville
1 month ago
Employment Type


Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at or connect with us on Facebook and Twitter.


The Director of Strategic Development (DSD) with Aramark Higher Education will be responsible for a specific account Retention target. 


The DSD will direct and lead the efforts for advancing our market position and value proposition at our existing higher education client accounts within a designated territory.    A successful DSD candidate will be expected to provide keen analytical skills to help identify and align with the goals and aspirations of our current business partners, create customized solutions based on mutually beneficial strategic considerations, and successfully communicate to our existing clients the differential advantages of Aramark, resulting in long-term development and industry-leading client retention and growth rates.  Candidates must have demonstrated the ability to lead client engagement planning and execution and to collaborate with operating leadership and functional support staff to develop, lead and execute customized account strategies for our existing business partners. 


The Director of Strategic Development will manage a portfolio of Dining Services accounts as designated by the Vice President of Strategic Development. The DSD is the client relationship management owner of the portfolio with direct responsibility for account retention through the application and execution of comprehensive, client-facing strategies. Responsibilities include, but are not limited to account diagnostics, relationship analysis and engagement planning and execution, annual account objectives development, formalized client communications, proposal development, client presentations, and contract negotiations. 


Key Responsibilities 

  • Growth opportunity and retention risk identification through the application of the Performance Management Dashboard (PMD), the Partnership Value Index (PVI) and Miller Heimen Strategic Selling & Large Account Management
  • Action and accountability management through Triannual Strategic Action Planning Sessions (QSAPS) and Workshops
  • Client and prospect engagement management through Wired-to-Win client mapping plans
  • Client value communication initiatives including but not limited to Account Growth Plans (AGP), Strategic Update and Performance Reviews (SUPR) and Client Business Reviews (CBR), client-based professional organizations and conferences and thought leadership opportunities.



Required Capabilities


  • Effective use of deliberate influence strategies to impact, shape, or re-direct the behaviors of others, without formal authority
  • Promote a spirit of cooperation within Higher Education and Aramark to best leverage capabilities and resources to serve client needs
  • Possess a genuine desire and ability to understand the marketplace and changing needs of clients and respond accordingly with proactive solutions that target these needs
  • Demonstrate a solid understanding of the broader market picture and applies it to make mutually beneficial  business decisions in a mature service industry
  • Ability to successfully build alliances and influence key decision makers
  • Manage customer relationships through creative problem solving and customer savvy at the C-level of client organizations
  • Operational acumen and savvy (including dining, facility and conference services technical understanding and proforma development)
  • Ability to identify and apply quantifiable client-centered performance metrics and operational results to existing and proposed services
  • Demonstrated  excellence in written and oral communication skills 


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