Payment Services Customer Service Representative (Bilingual) - GBS

US-TN-Nashville
4 days ago
ID
145144
Category
Customer Service
Employment Type
Fulltime-Regular

Overview

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

Description

Payment Services Customer Service Representatives (CSRs) are responsible for providing support to internal and external clients with questions or concerns related to payroll, accounts payable, and expense reimbursement. Support is provided in a traditional contact center environment handling inbound phone calls and emails. As an Aramark CSR, you must demonstrate the ability to become a subject matter expert in order to resolve complex issues and provide high-quality customer care in a timely, professional and knowledgeable manner.

 

 

Responsibilities

  • Manage a high volume of inbound phone and email contacts from Aramark's service locations, vendors, employees, and management
  • Perform research and analysis necessary to provide solutions to questions or concerns related to payroll, accounts payable, and travel and entertainment expense reimbursement
  • Understand the complete end-to-end business processes; provide exemplary customer service and assist in troubleshooting issues using a "First Call Resolution" strategy
  • Easily navigate through multiple systems and websites; educate customers on how to leverage online tools when appropriate
  • Maintain concise and complete call documentation on incidents using the Service Now technology platform
  • Meet weekly and monthly Key Performance Indicators (KPIs) for quality, customer satisfaction, and general productivity levels

Qualifications

  • Prior experience in successfully performing entry-level customer service functions in a payroll or accounts payable call center environment required
  • Superior customer service skills; must be passionate about delivering quality service and making a difference in the customer experience
  • Effective oral and written communication skills; must demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
  • Ability to work in a collaborative, team oriented environment; comfortably develop relationships with diverse groups and various levels of financial and operating personnel
  • Self-motivated and results-oriented; sets goals and strives to meet goals
  • Ability to prioritize assignments/projects and multi-task within restricted time constraints
  • Demonstrate a high attention to detail and complete activities with accuracy
  • Ability to learn quickly and adapt to change in a fast-paced, high performance culture
  • Must be dependable by demonstrating exceptional habits of attendance and schedule adherence
  • Possess strong computer skills - Windows, Excel and Outlook - and be internet browser proficient
  • Bilingual Spanish required

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