Senior Suite Manager - Capital One Arena (Formally Verizon Center)

US-DC-Washington
4 days ago
ID
148059
Category
Food Services
Employment Type
Fulltime-Regular

Overview

About Aramark
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

Description

Aramark Sports and Entertainment:

 

The Sports and Entertainment division within Aramark Corporation serves more than 200 premier stadiums, arenas, convention centers and concert venues.  Since 1975 we've created culinary memories throughout the United States.  The secret to our success is that we start with great food and a well-managed facility.  We understand that ensuring a memorable experience for our customers goes far beyond the food we serve. 

 

Management position, responsible for developing and executing premium solutions to meet customer needs.  Facilitate the delivery of prepared food created from an event-specific work order or in a room service environment.

 

Essential Functions:

  • Leadership: Ensure suite operations connect to the Executional Framework. Deliver consistent quality in planning and execution of events. Leverage established company solutions to ensure consistency, quality and efficiency within consumer driven offerings. Manage suites team to ensure quality in final presentation of food. Train and manage employees to ensure knowledge of food menus and promotional calendars. Model and reinforce Aramark's coaching process.  Reward and recognize employees.  Monitor team performance and provide regular feedback.  Plan and execute team meetings and daily huddles.  Complete and maintain all staff records including training records, schedules and performance data.
  • Client Relationship: Develop and maintain effective client and customer rapport for mutually beneficial business relationships. Demonstrate excellent customer service using Aramark's standard model. Implement communication strategy as provided by marketing team in order to build suite revenue.
  • Financial Performance: Responsible for delivering food and labor targets. Develop and execute strategies to achieve suite revenue forecasts.
  • Productivity: Responsible for executing suites events of varied size and scope, including staffing and management. Ensure accurate reporting of all suite related revenue, expenses, and receivables. Coordinate activities with other departments as appropriate.
  • Compliance: Ensure compliance with Aramark food, occupational and environmental safety policies in all culinary and kitchen operations. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour.

Qualifications

Qualifications:

  • Bachelor's Degree required
  • 5+ years of hospitality management experience in an upscale environment.
  • The ability to manage in a fast-paced, diverse environment with focus on client and customer services, entrepreneurship and building and growing a strong business is essential.
  • Knowledge of and experience with selling, planning and executing special events is required.
  • P&L accountability and/or contract-managed service experience is desirable. 
  • Candidate must be willing to work event based hours which include nights, weekends and holidays as necessary

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