Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
iCare Job Description - Customer Service Representative
iCare Gift Services is a program offered by Aramark Correctional Services that enables family and friends to send care packages to inmates in the facilities we service. Whether it’s for a birthday, holiday, or just a “thinking-of-you” occasion, this is a powerful, convenient and affordable way for family and friends to stay connected to their loved ones and show their support during a difficult time.
Inbound Customer Service Representatives assist iCare customers with placing orders for new care packages and answering questions about existing orders. Our best agents have a passion for delivering service excellence, possess a strong sales aptitude, and leverage outstanding communication skills to effectively handle the most challenging situations. Support is provided in a traditional contact center environment handling inbound phone calls and emails.