• Dispute Resolution Associate - AUS

    Location US-KY-Lexington
    Posted Date 2 months ago(6/25/2018 2:47 PM)
    Administrative Services
    Employment Type
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



    Job Summary: Accountable for maintaining a high level of customer satisfaction through positive customer interaction and complete problem resolution.


    Essential Responsibilities: 

    • Receive and monitor customer invoice inquiries and disputes to ensure issue resolution promptly and thoroughly.
    • Track and monitor customer disputes to meet goals and objectives tied to expected resolution times.
    • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions.
    • Escalate customer invoice disputes on a timely manner that require additional input or customer contact.
    • Effectively communicate issues and proposed resolutions to various audiences within and outside the organization.
    • Provide quality service and support in a variety of areas including, but not limited to: billing, payment application and proof of service.
    • Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
    • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
    • Research in accordance with stated guidelines utilizing multiple software systems to complete job functions.
    • Understand and adhere to, company and departmental policies and procedures, including safety and security measures.
    • Demonstrate the highest level of professionalism, personal accountability and follow through at all times.
    • Partner within the team to ensure critical activities are completed as required.
    • Ensure compliance with applicable policies and procedures.
    • Perform other duties as assigned or requested.


    • Ability to coordinate and synchronize multiple projects and maintain consistency and quality of documentation in a fast-paced multi-task environment.
    • Ability to communicate effectively, orally and in writing, with employees, internal and external contacts and management of all levels.
    • Strong problem solving and analytical approach to all tasks.
    • Ability to work with leadership and customers in a professional and collaborative manner.
    • Strong negotiation skills.
    • Utilize sound business decisions and financial acumen in decision making.
    • Function independently in a multi-task and fast paced environment, as well as part of a team.
    • Ability to be flexible to the changing circumstances and expectations to achieve objectives.
    • Proficient in Microsoft Office Suite.
    • Minimum requirements of High School Diploma or GED.
    • Five years similar/related experience.


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