• Rate Management Coordinator - AUS

    Location US-CA-Burbank
    Posted Date 2 months ago(8/13/2018 6:43 PM)
    ID
    188194
    Category
    Customer Service
    Employment Type
    Fulltime-Regular
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

     

    Description

    Responsibilities:

     

    The Rate Management Coordinator is responsible for maintaining a database of accounts and controlling various items and rates for ARAMARK Uniform Services (AUS) customers nationwide.  The Rate Management Coordinator reports directly to the Manager of Customer Service Analytics but also takes direction from Strategic Accounts Install Desk, Strategic Accounts Projects Team, National and Regional Accounts team members, National Account Managers and Executives and Account Managers in the field.

     

    Responsibilities:

    • Sets up Strategic Account item rate tables in Route Accounting System (RAS).
    • Customer ID Linking
    • Process additions and changes to item rate tables.
    • Processes annual price increases
    • Processes contract renewals
    • Processes miscellaneous item rate table projects.
    • Will update and provide Excel spreadsheets and confirmation emails to National/Regional Accounts.
    • Maintains files for all rate managed accounts.
    • Participates in audits of rate managed accounts.
    • Works with Strategic Accounts and servicing market centers in resolving billing issues for rate managed accounts.
    • Ad hoc reports and projects as assigned or requested

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    Qualifications

    • Three years customer service and data entry experience in a large corporate environment is required and preferred.
    • A High School Diploma.
    • Excellent customer service skills.
    • Excellent follow-up skills.
    • Proven ability to manage detailed projects. 
    • Must be able to multi-task. 
    • Excellent attention to detail and highly organized.
    • Excellent communication skills both written and verbal.
    • Demonstrated ability to work independently with minimal supervision. 
    • Advanced knowledge of Microsoft Office Products including: Word, and Excel.

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