• System Administrator - Salesforce.com - AUS

    Location US-CA-Burbank
    Posted Date 6 days ago(8/10/2018 11:10 PM)
    ID
    188519
    Category
    Information Technology
    Employment Type
    Fulltime-Regular
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

     

    Description

    POSITION OBJECTIVE:

     

    The ideal candidate will work with the Aramark Uniform Services System Administrators supporting Salesforce.com.  The System Administrator – Salesforce.com will assist in all phases of the application design, support, reporting, data quality, and user adoption.   


    SPECIFIC RESPONSIBILITIES:

    • Responsible for Level I and II type support calls.
    • Responsible for working with Salesforce.com Premier Support
    • Perform overall setup, configuration and maintenance of salesforce.com
    • Provide support to our National Account Sales and Service Teams with all related Salesforce.com issues or requests.
    • Ensure Salesforce.com Sales Policies & Procedures are enforced & maintained.
    • Instrumental in our Salesforce.com Change Management Process.  Will work closely with the IT department to determine IT project requirements, technical requirements, business impact analysis, user acceptance testing requirements, deployment requirements and training requirements for all projects impacting Salesforce.com.
    • Will work with our Sales Reporting Team and AUS Sales & Operations Leadership to create, design, test and publish new and/or enhanced Sales Reports and Dashboards.
    • Update and maintain custom tools built for AUS that are integrated into our SFA application.  You will work closely with software developers (Apex & Visual Force) to ensure the custom applications are both current & accurate.
    • Responsible for all user accounts, profiles, hierarchy roles, sales territories, and Territory Management elements for new hires as well as existing employees.

     

     

    REPORTING STRUCTURE

     

    The Salesforce.com System Administrator reports to the Director of Sales Force Systems

    Qualifications

     

    • One to Two years Systems Administration experience with Salesforce.com, Siebel, Oracle, GoldMine, or a comparable SFA/CRM application.
    • 3-5 years’ experience within a large sales organization with many sales channels.
    • Demonstrated system administration skills.
    • Advanced Microsoft Excel knowledge; pivot tables and VLOOKUPs are a must
    • Excellent communication skills both written and oral.
    • Experience working in collaborative, cross-functional environments creating relationships with field operations and sales leadership.
    • Demonstrated ability to analyze large amounts of data, recognize patterns and trends and organize observations into a clear and useful recommendation or explanation.

    Preferred:

    • Experience with CRM Fusion and/or Conga preferred.
    • Salesforce.com Certification (Administrator or App Builder, for example) preferred.

    EDUCATION REQUIREMENTS:

    • The successful candidate must posses 1-2 year’s education from an accredited college or university.

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