• Human Resource Associate, Tier 1 _ Shared Services

    Location US-TN-Nashville
    Posted Date 1 week ago(11/6/2018 12:30 PM)
    Human Resources
    Employment Type
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



    Job Summary

    The Human Resource Associate serves is a customer support role in the HR Shared Service Center and provides exceptional customer service to employees and managers in response to inquiries related to a broad range of HR related topics, including but not limited to HR policy, talent acquisition, benefits and performance management.

    Job Responsibilities

    • Respond to customer inquiries by telephone or email
    • Resolve unusual requests that require a customized response; communicate solution or requested information to the customer
    • Reference department policies and procedures to ensure accuracy of response and to provide all available information to customers
    • Analyze and escalate more complex issues to Tier 2
    • Partner with Payment Services, HR Operations, Benefits and other departments to resolve issues
    • Process transactions by collecting required information or back-up documentation from the customer
    • Review offer packets and follow up with applicants regarding discrepancies
    • Provide system administration support for hiring managers and applicants
    • Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
    • Utilize case management tracking application to document and track all service requests
    • Perform other duties as assigned




    Job Qualifications & Requirements

    • Bachelor’s degree in Human Resources or related field strongly preferred
    • Prior HR administrative experience or call center environment strongly preferred
    • Strong communication skills with an emphasis on tact and diplomacy; this includes the ability to speak and write clearly to deliver customer service excellence over the phone and through e-mail
    • Ability to prioritize, multi-task and remain flexible and change pace with workflow demands
    • Exhibits teamwork and a collaborative work ethic with colleagues
    • Demonstrates a willingness to learn, implement new processes and work independently
    • Empathetic and confident phone presence
    • Attention to detail
    • Effective research and problem-solving skills
    • Proficient in MS Office and utilizing HRIS systems
    • Ability to maintain strict confidentiality and employee privacy
    • Bilingual language skills a plus


    Related jobs: call center jobs, customer service jobs, office jobs, human resources jobs, administrative assistant jobs


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