• Front Desk Manager - Lifeworks Restaurant Group

    Location US-CA-S. San Francisco
    Posted Date 1 month ago(11/6/2018 3:57 PM)
    ID
    203039
    Category
    Customer Service
    Employment Type
    Fulltime-Regular
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

     

    Description

    ESSENTIAL FUNCTIONS:

     

    The Front Desk Manager is responsible for the work that is carried out by the Front Desk and reservations. Coordinates front office guest services at the conference center so that staff members and guest experiences a positive impression of the facility.

     

    Responsibilities:

    • Meet and exceed the expectations of our customers and clients
    • Develop and be accountable for a safety culture that creates a work environment where no one gets hurt.
    • Maintain the highest level of Customer Service and Professionalism by understanding all aspects of customer service and hospitality.
    • Directly participate and support all operations of conference services 
    • Maintain budget guidelines as set forth by immedicate Supervisor, Controller, or General Manager and establish and track cost savings wherever possible.
    • Meet with the Office team to review issues, disseminate information and formulate a plan of action each week.
    • Maintain constant knowledge of current and future functions and events.
    • Respond to all requests and takes ownership of all issues, ensuring proper outcomes and solutions.
    • Resolve guest, client and staff issues with efficiency and diplomacy.
    • Responsible for clear and timely communications relative to all Guest Service Operations.

     

    Qualifications

    Qualifications:

    • Associate Degree or Bachelors Degree in hospitality field preferred.
    • Further courses in guest services preferred.
    • A strong knowledge of personal computers is essential.
    • Three years in hospitality services or like environment performing like duties as an Assistant Front Office Manager.
    • Two years management experience.
    • Experience in all facets of providing guest services.
    • Must be able to lead, motivate, and communicate effectively with others.
    • Strong organizational abilities are essential.
    • Commitment to the mission of the conference center.

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