• Patient Experience Manager

    Location US-FL-Vero Beach
    Posted Date 3 months ago(3/7/2019 1:00 PM)
    ID
    222452
    Category
    Food Services
    Employment Type
    Fulltime-Regular
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

     

    Description

    Aramark Healthcare is seeking candidates for a Patient Experience Manager position in the Vero Beach, Florida area. The Patient Experience Manager is a customer service/hospitality position representing the food service, environmental services and transport departments to the patients and nursing staff. Establishes and maintains effective working relationships with other departments to provide a unified approach to patient/resident care.  Level of impact is within own operation.

     

    Key Responsibilities

    • Responsible for implementation and effectiveness of patient satisfaction programs at unit site for compliance with corporate and division standards, and monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives.
    • Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
    • Rounds with patients and nursing. Completes rounding sheets and rounding logs. Creates action plans based on feedback. Reports out daily to the District Manager.
    • Plans, organizes, coordinates and supervises patient satisfaction functions and activities of the department.
    • Implements forms, data, and ensures standardization for departmental patient satisfaction operations success.
    • Maintains and supports client satisfaction at a level that ensures account retention.
    • Administers required client/customer surveys (and other feedback instruments) and responds in a timely and effective manner.
    • Promotes client awareness of the Patient Experience Program and the availability of corporate resources, and monitors client communications effectiveness.
    • Assists in customizing programs to meet each account's unique needs as required.
    • Participates in and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc).

     

    • Requires at least 1-2 year experience and 0-2 years of experience in a management role 

    Qualifications

    Qualifications:

    • Bachelor's degree preferably majoring in Hospitality or equivalent experience 
    • Must be a self-starter with the ability to work with minimal supervision.
    • Healthcare Food Service experience is a plus.
    • Requires strong customer service experience with a service friendly attitude.
    • Ability to communicate (both verbal and written) effectively with clients, customers of client and support staff. 
    • Ability to write letters, summaries and reports, using prescribed format and conform to all rules of punctuation, grammar, diction and style. 
    • Ability to work with mathematical concepts such as probability and statistics. 
    • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. 
    • Requires management and leadership skills and the ability to work with confidential employee, client and Aramark information.

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