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Job Summary: The Patient Throughput Manager serves as the EVS hospital lead for managing daily patient throughput. The primary goals of this position is to improve hospital throughput, increase inpatient bed utilization and reduce patient or bed turnaround delays. Uses bedboard technology, rounding and communications with staff to maintain an understanding of house-wide bed supply and demand. Works with Patient Placement and inpatient floors to plan for daily scheduled and unscheduled bed demand. Maintains communication with Patient Placement regarding bed availability and house status, ensuring bed board is consistently updated. Partners with key department leaders to ensure accurate and timely processes of room cleaning submittals. Makes timely decisions regarding EVS labor needs and escalates to leadership as needed. Maintains continuous communication with the Bed Placement team. Rounds the inpatient floors to assess and resolve throughput issues. Rounds on discharge staff, coaching, training and inspecting their progress and work.
Competencies: Analytical, Assertive, Conflict Management, Critical Thinking, Decision Making, Ethical, Flexibility, Instructing, Integrity, Judgment, Leader, Learning Strategies, Listening, Motivation, Negotiation, Passion, Organized, Persuasion, Planning, Presentation, Problem Solving, Project Management, Promotes Self-Development, Resourceful, Service Orientation, Speaking, Time Management, Writing
Bachelor degree in a relevant field with a minimum 5 years of experience in healthcare support services management to include Facilities/EVS and NS, and/or 5 years of experience in training. Extensive knowledge of leadership, soft skills and employee development principles and methods for curriculum and training design, teaching and instruction for individuals and groups at all levels and the measurement of training effects is required.
Knowledge of and ability to interpret and advise on application of federal, state, and local employment, wage and hour laws. Ability to analyze and assess training and development needs. Understanding of e-learning techniques, training software and web streaming is preferred. Ability to travel to train staff at offsite locations required. Knowledge of computerized information systems used in human resources applications is preferred. Proficient in Microsoft Office and Adobe Suite is required.
Physical Requirements: Generally sedentary; 20/40 corrected vision; no unusual physical requirements are necessary.