• Facilities Manager - Discharge Process - University of Kansas Hospital

    Location US-KS-Kansas City
    Posted Date 4 weeks ago(5/28/2019 12:49 PM)
    Employment Type
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



    Job Summary:  The Patient Throughput Manager serves as the EVS hospital lead for managing daily patient throughput. The primary goals of this position is to improve hospital throughput, increase inpatient bed utilization and reduce patient or bed turnaround delays. Uses bedboard technology, rounding and communications with staff to maintain an understanding of house-wide bed supply and demand. Works with Patient Placement and inpatient floors to plan for daily scheduled and unscheduled bed demand. Maintains communication with Patient Placement regarding bed availability and house status, ensuring bed board is consistently updated. Partners with key department leaders to ensure accurate and timely processes of room cleaning submittals. Makes timely decisions regarding EVS labor needs and escalates to leadership as needed. Maintains continuous communication with the Bed Placement team. Rounds the inpatient floors to assess and resolve throughput issues.  Rounds on discharge staff, coaching, training and inspecting their progress and work.


    Job Responsibilities:

    1. Start with a systems understanding and approach
      1. Providers that have successfully addressed the challenges of improving inpatient throughput understand that it must be approached as a continuum of interrelated processes with multiple connections and interdependencies.
      2. The overarching framework is comprehensive and takes into account all expected and unexpected impacts of adapting individual elements of the throughput process.
      3. A disciplined view of the processes is required so that improvement efforts dont result in little net gain and potentially greater inefficiency if change to parts of the system impact other parts of the system in unplanned ways. Understanding these interdependencies is critical to achieving optimal efficiency.
    1. Actively manage bed supply and patient demand through EVS partnership and staffing efficiencies
      1. Optimizing the supply of open beds to ensure there are as many beds available as possible during peak demand period.
      2. Optimizing the level and timing of demand for beds so that patient demand better meets available supply.
      3. Establish effective communication and cadence between departments whose operations directly impact throughput.
      4. Understanding of different departmental rounds and discharge processes in order to improve EVS response rates and working alignment with departmental tendencies. This would also include optimizing behavior patterns with discharge submittals.
      5. Technology Enablers Utilize tablets, pagers or other technologies in order to facilitate expedited discharge management.
      6. Proactive managing of discharge planning, discharge rounding and coordination with Patient Placement will be critical for EVS to minimize its time in the patient discharge & admit process.
      7. Understanding of the centralized bed management system and how it is leveraged by EVS as well as the departments EVS supports.
    1. Establish organizational alignment around institutional throughput objectives
      1. A shared vision of the optimal outcomes and how they are measured
      2. Collective and individual goals and metrics that are cohesive and synchronized to achieve those outcomes
      3. A common framework for prioritization and decision making
      4. Accountability for outcomes and authority to make process critical decisions
      5. The establishment or adaptation of a common inpatient throughput agenda shared by clinical, operational and physician leadership directly integrating the EVS operational process.
      6. Establishment or adaptation of a leadership led process to review and refine access, throughput and bed management processes and policies in order to clarify prioritization of patients and management of beds, especially during periods of high census and competing demand.
      7. The augmentation of roles and personnel to facilitate throughput.


    Other Responsibilities:

    • Understanding and integration of client mission, values and culture in the developed program standards.
    • Exhibits the ability to understand and apply knowledge of proprietary cleaning processes, unitization based scheduling, basic patient transport concepts, infection control practices, and proper body mechanics
    • Understands and is able to determine, explain, and develop dispatcher logic and monitors and supervises dispatcher activity
    • Assists in coordination of EVS activities and services; attention to bed board activities; establishment of Discharge / Patient Throughput ‘Playbook’ which will be utilized for onboarding and sustainable training activities.
    • Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC
    • Maintains a teamwork environment of highly motivated associates
    • Assists unit director in achieving financial objectives; ensures department operates within budget; assists controlling departmental expenses


    Competencies: Analytical, Assertive, Conflict Management, Critical Thinking, Decision Making, Ethical, Flexibility, Instructing, Integrity, Judgment, Leader, Learning Strategies, Listening, Motivation, Negotiation, Passion, Organized, Persuasion, Planning, Presentation, Problem Solving, Project Management, Promotes Self-Development, Resourceful, Service Orientation, Speaking, Time Management, Writing



    Bachelor degree in a relevant field with a minimum 5 years of experience in healthcare support services management to include Facilities/EVS and NS, and/or 5 years of experience in training.  Extensive knowledge of leadership, soft skills and employee development principles and methods for curriculum and training design, teaching and instruction for individuals and groups at all levels and the measurement of training effects is required.

    Knowledge of and ability to interpret and advise on application of federal, state, and local employment, wage and hour laws.  Ability to analyze and assess training and development needs.  Understanding of e-learning techniques, training software and web streaming is preferred. Ability to travel to train staff at offsite locations required. Knowledge of computerized information systems used in human resources applications is preferred.  Proficient in Microsoft Office and Adobe Suite is required.


    Physical Requirements: Generally sedentary; 20/40 corrected vision; no unusual physical requirements are necessary.


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