• Sales Manager - Asilomar Hotel & Conference Center

    Location US-CA-Pacific Grove
    Posted Date 6 days ago(6/13/2019 9:20 AM)
    ID
    231707
    Category
    Sales
    Employment Type
    Fulltime-Regular
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

     

    Description

    Position Summary:

     

    The Express Meetings Manager responds and books smaller group leads under 25 rooms per night and Corporate Sales accounts.  The position will manage accounts with the purpose to achieve or exceed pre-determined annual goals for revenue, room nights, average rate and F&B minimums. Productive actions steps include, but are not limited to: prompt lead response, solicitation calls, site visits and client entertainment. Ensure that guest satisfaction and property financial goals are achieved.

     

    Essential Tasks: 

     

    • Responding to Group Leads: Respond to telephone inquiries, walk-ins, email and faxed leads for Group business in a prompt (within 4 hours) and professional manner. Responses are to be done via telephone in a clear voice, sent via grammatically correct written correspondence and/or responded through appropriate on-line Lead Response Channels. Specific markets for this position to handle include small meetings under 25 rooms per night and corporate market accounts.  This position will have the servicing of the accounts supported by Conference Services department.
    • Solicitation, Networking and Business Development: Maintain an aggressive schedule of daily telephone solicitation calls to uncover potential new group accounts and develop first-time users into repeat clients. The focus of this position is to respond to and book small groups quickly and efficiently and to help develop new group clients for Asilomar Conference Grounds.
    • Follow-up on Past Definite Group Bookings: Re-Solicit past clients for possible repeat bookings. Initially, endeavor to get a commitment for a repeat booking at the time a group is still on property during their current meeting at Asilomar. Trace all desirable definite bookings for re-solicitation.
    • Group Maintenance: Record all activities in Delphi on a daily basis to make sure information is up-to-date and accurate.  Accounts are to be detailed so that all aspects of solicitation, closing and group requirements are complete and documented both in Delphi and in the group’s file
    • Site Inspections and Client Entertainment: Conduct site inspections of Asilomar to existing and potential clients by efficiently moving through all areas of hotel and providing prepared informational proposals on the benefits and features of Asilomar in both oral and written forms. Sales style shall be positive, inquisitive, informative, responsive, timely and solution oriented.
    •  Contracting: Remain responsible for maintaining the financial goals of Asilomar through the use of timely, accurate and binding client contract negotiations, BEO production, and development of client-specific proposals, profitability & displacement analysis, and deposit collections.
    • Communication: Responsible for ongoing and open communication within the sales department as well as with Senior Management and all departmental peers throughout the operation. Disseminate information, on behalf of the client, to all key team-members on the Asilomar Staff, as needed. Be detail-oriented and exhibit excellent follow-through and responsibility.
    • Leadership and Management: Consistently demonstrate and promote Aramark corporate culture, values and management philosophy to include, but not be limited to:
    • Exhibit a positive, proactive and enthusiastic attitude in striving to meet Asilomar Conference Grounds business and service goals and objectives.
    • Recognize the importance of meeting deadlines as set forth by Senior Management in pursuit of larger goals and objectives.
    • Employ the principle of “MBWA” (Manage By Walking Around) to maintain contact with clients, visitors and co-workers at Asilomar.
    • Demonstrate and exhibit Teamwork.
    • Represent Asilomar and Aramark professionally and ethically at all times.
    • Act as a positive and supportive role model to others.
    • Interface as needed with other departments to ensure the smooth delivery of customer service in pursuit of complete guest satisfaction
    • Have a prominent presence at all in-house events and at key customer functions.
    • Supportive Functions: In addition to performance of the essential duties, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of Asilomar Conference Grounds.
    • Assist the supportive staff with answering of the telephones, photocopying, using the fax machine and maintaining of sales files.
    • Assist with other duties assigned by the Director of Sales, Marketing, producing plans and reports, and additional projects.
    • Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions. Corporate policies and procedures are posted on bulletin boards or can be accessed at dpr.web.
    • Employee is responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training and/or pre-shift meetings.

    Qualifications

    Experience:

    • Hotel sales experience at a management or supervisory level.
    • Ability to move throughout the hotel to conduct site inspections.
    • Ability to create, negotiate and defend business proposals and contracts.
    • Ability to analyze and interpret financial and other data.
    • Effective planning, organizing, prioritizing and time management skills.
    • Possess good general business acumen.
    • Ability to listen, speak and write English clearly to ascertain and respond to client needs.
    • Excellent interpersonal skills.
    • Ability to work calmly and effectively under pressure in order to meet established goals as well as changing priorities of the business.
    • Ability to anticipate, analyze and solve problems.
    • Ability to work 50 to 60 hours per week, including occasional evenings and weekends.

     

    Education:

     

    A four-year college degree or any combination of education and training within hotel sales may also be considered.

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