• Conference Senior Planner - Business Dining

    Location US-NY-New York
    Posted Date 1 month ago(5/16/2019 3:54 PM)
    Administrative Services
    Employment Type
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



    As a Conference Planning Service Specialist, you will coordinate the activities of staff and conference personnel to make arrangements for group meetings and conferences.  Coaches the client by providing information and suggestions pertaining to conferences.  Disseminates appropriate information to the operational departments.  Acts as liaison between the client and the operation in order to meet client's needs and expectations. 


    Duties and Responsibilities

    • Receives upcoming meetings through direct contact with clients and requests from property management system.
    • Contacts client to discuss all logistical details of conference.
    • Provides client with all necessary information and details regarding their visits (audio visual, set up, food & beverage, information brochures, etc.)
    • Assists client with and any special need/request by making arrangements with vendors.  (Flowers, decorations, off-site dinners, etc.)
    • Coaches client through the different planning phases to obtain necessary information in a timely manner.
    • Relays all conference details to necessary departments: outside caterers, Transportation forms, BEOs, Set-up sheets, Special needs, etc.
    • Creates a "resume" for the conference including all necessary information.
    • Distributes and discusses group resume in weekly information meeting.
    • Remains available and approachable throughout all planning phases to handle all questions and/or changes from the client.
    • At onset of conference, meets with client (if available) and checks meeting and function space to make sure client's needs have been met.
    • At the end of conference, follows-up with client to maintain good-will and generate future business.
    • Sets up debriefing meeting with client to discuss the both positive and negative aspects of the conference.
    • Maintain organized, legible and coherent customer files for every group, including copies of all correspondence, pricing, financial documents, function sheets and all other documents as required by the client.


    • Associate Degree or Bachelor Degree in Hospitality or other related field preferred.
    • The ideal Candidate will have previous conference planning experience of at least 1-2 years. 
    • Must have strong time management skills, customer service, attention to detail and be able to perform various tasks simultaneously.
    • Must possess strong communication and interpersonal skills to effectively deal with clients. 
    • Must work well independently and as a team member.  Computer skills necessary. 
    • Requires a working knowledge of MS Word, PowerPoint, and Excel, basic computer and internet skills. 



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