• Associate Business Analyst- Capital One Arena

    Location US-DC-Washington
    Posted Date 3 weeks ago(5/29/2019 12:28 PM)
    Administrative Services
    Employment Type
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



    Position Summary: This position is responsible for supporting the Operational Excellence, Marketing & Sales Operations teams.  This individual will work as part of a team to deliver data analysis and reporting across various platforms specific to labor, service, assets, procurement, marketing and national account sales.  This position will interact with all levels of the organization, and supports center led strategies and initiatives with decentralized execution across the North America Operations.


    The Data Science division is the epicenter of business intelligence, uncovering impactful insights that put Aramark clients in the sports and entertainment industry ahead of the curve. Using leading-edge technology and analytics, Data Science synthesizes operational and consumer data to optimize strategies that enhance the guest hospitality experience and blaze a trail for innovation.  Through continuous expansion of analytical capabilities and a comprehensive method of understanding the industry at large, Data Science harnesses the power of data as the most strategic asset in maximizing value for consumers, operators, and businesses alike.


    Essential Functions:

    • Leverage internal and external data to further evolve Aramark’s category management / retail approach and help develop strategies to further engage the consumer
    • Partner with Monumental Sports & Entertainment Strategy & Research group to leverage consumer analytics in order to determine patterns within customer behavior; summarize findings and recommend actions
    • Lead the creation of analytical tools to support operations as well as the development of key performance reporting throughout Capital One Arena’s different food and beverage channels 
    • Manage and enhance programs to measure customer satisfaction, leveraging traditional, and new methods and technologies
    • Identify opportunities for consumer demand creation and collaborate with the business to test/pilot concepts and broadly deploy them  
    • Support the design and development of analytical platforms designed to understand key business levers to drive consumer engagement, satisfaction, and loyalty to create demand and accelerate revenue growth
    • Identify and generate ad-hoc analysis to drive short-term strategies;  partner with cross-functional resources to define analytics and consumer insights requirements and measure outcomes
    • Recommend key enablers including business process, organizational, and technology


    • Bachelor’s degree required in Mathematics, Statistics, Accounting or Finance or another analytical discipline
    • Minimum of 1-3 years of experience in an analytical function preferred
    • Superior analytical ability and spreadsheet modeling skills are required 
    • Strong organizational, project management, and time management skills
    • Must be able to problem solve and adjust priorities with little advance notice to meet deadlines and requests
    • Strong written and verbal communication skills required to effectively communicate findings, analysis, implications, and recommendations to various internal and external stakeholder audiences
    • Extensive experience with the Microsoft Office package, specifically a high level of proficiency with Excel and PowerPoint
    • Ability to program in SQL or related language a plus
    • Experience in using BI Tools (Ex. Qlikview, Tableau) a plus



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