• Director of Operations (Food Service) - Richmond, VA

    Location US-VA-Richmond
    Posted Date 3 weeks ago(5/30/2019 5:39 PM)
    Food Services
    Employment Type
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



    Aramark is seeking candidates for a Director of Operations to oversee the Food Service Department and Food Related Operations for a large, acute care facility. Reporting to the RDM, the Director of Operations will plan, administer and direct all unit activities related to food service.  Responsibilities include Aramark and client financial accountability, and compliance with the standards established by Aramark, regulatory agencies and client.  Leads food service departments. Establishes and maintains effective working relationships with other departments to provide a unified food service experience for patients, residents, visitors and employees. Primary level of impact in within own operations. Operations vary in size, but generally have three or more components and full size kitchens.Total managed volume is $10M–$30M. Generally manages 70–400 employees.


    Key Responsibilities 

    • Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service, and drive patient and customer satisfaction.
    • Ensures compliance to food safety, sanitation, and overall workplace safety standards.
    • Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.
    • Provides overall direction and manages performance for all Food Service Managers, Supervisors and front line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding.
    • Directs, staffs, and trains food service department regarding food presentation, quality, cost control, and cash handling.
    • Develops operational component forecasts and is able to explain variances. Responsible for component's accounting functions.
    • Ensures compliance with all contract obligations.


    Knowledge, Skills, and Abilities:

    • Bachelor's degree (and/or requisite industry and management experience) required. 
    • A minimum of 5+ years of experience in a food service operations, multi-unit role with demonstrated rapid career progression. 
    • 5+ years P/L management in Hospitality/Healthcare industry
    • Contract-managed, restaurant, or retail service experience desirable
    • Highly developed interpersonal, analytical and communication ( written and Verbal) skills
    • A proven track record of growing accounts
    • The ability to manage in a diverse environment with focus on client and customer services, entrepreneurship and building and growing a strong business.
    • Must be able to communicate effectively with clients, customers, and support staff and be able to respond effectively to changing demands. 
    • ServSafe certification required. 
    • Proficiency in all Microsoft Office suite applications is required.



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