• Food Service Director - Retail - Philadelphia, PA

    Location US-PA-Philadelphia
    Posted Date 4 months ago(5/31/2019 4:12 PM)
    Food Services
    Employment Type
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



    Aramark Healthcare is seeking candidates for a Retail Director at Children's Hospital of Philadelphia, a 500+ bed pediatric hospital with an impressive retail program. This is a Manager of operations, responsible for developing and executing strategy to meet operating and financial goals. Leads the operations of food service accounts by ensuring areas of responsibility meet objectives and client expectations.

    Essential Functions:

    • Leadership: Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance. Ensure food services appropriately connects to the Executional Framework. Coach employees by creating a shared understanding about what needs to be achieved and how to execute. Reward and recognize employees. Ensure safety and sanitation standards in all operations.
    • Client Relationship: Develop and maintain effective client and customer rapport for mutually beneficial business relationship. Demonstrate excellent customer service using Aramark's standard model. Identify client needs and effectively communicate operational progress. 
    • Financial Performance: Adopt Aramark process and systems. Build revenue and manage budget, including cost controls with regard to food, beverage and labor. Ensure the completion and maintenance of P&L statements. Achieve food and labor targets. Manage resources to ensure quality and cost control within budgetary guidelines.
    • Productivity: Implement and maintain Aramark agenda for both labor and food initiatives. Create value through efficient operations, appropriate cost controls and profit management. Full compliance with Operational Excellence fundamentals, including food and labor. Direct and oversee operations related to production, distribution and food service.
    • Compliance: Maintain a safe and healthy environment for clients, customers and employees. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour.

    Additional Responsibilities:

    • Oversee the day to day operations for the retail venues (main cafe)
    • Establish and maintain effective working relationships with other departments to provide a unified food service experience
    • P&L accountability
    • Marketing, merchandising and cash handling experience required. 


    • Requires at least 4 years experience and 1-3 years in a management role.
    • Bachelor's degree or equivalent experience
    • 3-5 years in a Retail Manager or FOH Dining Management role. 
    • Marketing experience required. 
    • and/or contract-managed service experience
    • Previous management experience for a national retail food brand or high volume cafeteria preferred. 
    • Experience managing a large union workforce required. 
    • Excellent oral and written communication skills are required. 
    • Strong computer skills are essential in this role. 



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