• Chargebacks Director

    Location US-PA-Philadelphia
    Posted Date 2 weeks ago(6/4/2019 9:17 AM)
    Information Technology
    Employment Type
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



    The IT Finance Director and be responsible for working as a team member within the IT Finance Organization. This role will be responsible for being the central point of contact for chargeback and allocations generated from IT. The person will be charged with making sure all allocations are fully documented and are executed per the prescribed allocation schedule.  This will require working with other team members across IT to gather and validate information for chargeback creation.  The position will also assist other team members in month end closing activities, and other periodic events like budgeting and year end.  Special project assignments may come directly from the director of IT Finance.


    • Leadership – Ability to be the financial thought leader in the IT organization and support & enable the organization to make sound financial decisions. Ensure alignment of the IT and Business strategies for each project meet Aramark needs and ties back to strategic goals. Explain IT costs in ways that matter to the business. Instead of focusing on what IT pays for, discuss the value that IT brings to the business by defining IT services and how they serve business users.
    • Client Relationship – Must establish, cultivate, and nurture relationships within IT, Accounting, Finance and the Business to deliver sound financial data and decisions that drive value across the Aramark organization. Possess the ability to lead and motivate people and encourage teamwork, an ability to communicate effectively with senior management, and a clear vision of what determines a successful solution for the customer and for the company.
    • Financial Performance – Accountable for accurately advising and delivering accurate IT Finance results. Manage and report project budgets and capital forecasts for IT owned projects. Develop a chargeback model that brings transparency to the flow of IT costs through to business value. Demonstrate how a good chargeback model can bring about fair “pay-for-value” and “pay-for-what-you-use” pricing. Share the financial results with business owners and be open to incorporating their feedback to keep improving the model over time.
    • Compliance – Must adhere to all GAAP and internal Aramark Governance and Accounting policies and standards
    • Productivity – Position will work with IT, Accounting/Finance, Audit and Compliance and the business financial teams to properly manage productivity. Use consumption-based pricing for IT service delivery units that the business finds meaningful, measurable, and manageable. Communicate IT chargeback openly and manage change effectively. Business owners will want to know how their profit and loss statements (P&Ls) will be affected by the new pricing model.
    • Develop and maintain the guiding principles to be applied to the charge back methodology
    • Document the methodology on the various charge back methods that will be incorporated
    • Responsible for planning, tracking and reporting against each allocation by business unit. Reporting to be communicated to BU Finance leadership on a monthly basis.
    • Support in creation of annual charge-out memo to be communicated to BU Finance. Information is critical in developing following year financial plans.
    • Tracking of IT recovery vs plan as well as vs actual cost of services.
    • Support in the analysis and development of any new charge-out models for new IT programs that are put into production.
    • Analyzing impact of new programs as they relate to overall recovery model, including any programs that are being replaced/cannibalized by new initiatives.
    • Support in the benefits analysis of IT initiatives. Tracking of benefits identified when initiative was proposed and comparing to the charge-out/cost of the initiative.
    • Ad hoc reporting provided to support IT management
    • Collaboration with IT managers to identify cost and usage reduction opportunities
    • Liaise with project managers and program staff
    • Participate in regular meetings regarding IT capital projects
    • Assist in developing budgets and forecasts for IT
    • Coordinate and monitor finance-related activities
    • Performs other duties as assigned.


    • Experience
    • Experience – Minimum of three years’ corporate finance experience required, preferably in the technology industry
    • Education/Certifications - Bachelor’s Degree – Finance with a great accounting background a plus
    • Leadership – Providing leadership and owning all aspects of the chargeback and allocation models.  Ability to communicate interact with the executive levels of the organization to answer questions and resolve issues with chargebacks
    • Client Relationship – Develop and maintain relationships across IT, IT Finance, Accounting and the Business Units. Strong written and oral communication skills will be imperative in this role. 
    • Financial Performance – Work in a very team oriented, integrated and transparent fashion within IT.
    • Compliance – Ensure that all internal policies are followed to deliver results.
    • Productivity – Meet or exceed schedules and time lines with a high level of quality, provide periodic reporting and support the change initiatives that IT is undertaking.  
    • Impact – The person will need to come in and make an immediate impact in the management of a very strategic area and bring quality and a financial transparency to Aramark.
    • Complexity – Must be able to manage the complexity of the role and work independently in a fast paced environment with a high degree of accuracy and timeliness.
    • Communication – Must have excellent written and oral communication skills.
    • Knowledge – Strong charge back modelling experience, problem solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills
    •  Judgement – Must exercise sound business judgement, and be sensitive to the culture that has been undergoing significant change and transformation. Flexible and willing to embrace change.

    • Excellent written, oral communication, relationship skills

    • Ability to collaborate across the organization

    • Demonstrated analytical, problem solving and process improvement skills

    • Strong computer skills, advanced knowledge of Microsoft Office suite

    • Exceptional attention to detail

    • Quick learner and self-starter who has the ability to work both independently and within a team and is successful at working in a fast-paced environment

    • Personal integrity and courage to escalate any project or process issues and advocate for responsible solutions to management

    • Ability to work under general direction, independently toward predetermined goals, objectives and timelines

    • Demonstrated adaptability and flexibility including the ability to manage multiple deadlines

    • Some travel outside the work locations may be required


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