• Call Center Manager - Boston, MA - Healthcare

    Location US-MA-Boston
    Posted Date 4 months ago(6/3/2019 4:50 PM)
    ID
    238907
    Category
    Customer Service
    Employment Type
    Fulltime-Regular
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

     

    Description

    The Call Center Manager is the individual responsible for the day to day operations and management of a centralized healthcare network call center providing service to a multi-hospital system in Boston and the North Shore area.

     

    Duties and Responsibilities:

    There are various duties and responsibilities that a call center manager has to follow:

    • Ensuring that proper call procedure are followed
    • Ensuring that confidentiality of customer information is maintained
    • Implementation of new working procedures in the operation process
    • Checking that call quality is maintained
    • Making arrangements for training of new joiners and also of existing staff
    • Meeting with the clients in order to understand their needs
    • Coaching and motivating staff
    • Attending to the issues of the staff and trying to find a solution
    • Reviewing the performance of the staff

    Qualifications

    The skills and specifications that a Call Center Manager must have are as follows:

    • Problem solving skills
    • Should be motivating in nature
    • Excellent telephonic skills
    • Must have training skills
    • Good knowledge about customer satisfaction
    • Impressive communication and interpersonal skills
    • Familiarity with FacilityFit Pro Software, EPIC (electronic medical record), CBORD Nutrition Software, and MEDITECH is preferred.

    Education and Qualification:

    Any candidate applying for the position of a Call Center Manager must have work experience in a call center or any call center related activities. A degree in healthcare management studies or related field is highly preferred.

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