• Facilities Customer Service Representative (FATK) - GBS - SNE

    Location US-TN-Nashville
    Posted Date 1 week ago(6/12/2019 10:08 AM)
    ID
    239987
    Category
    Customer Service
    Employment Type
    Fulltime-Regular
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

     

    Description

    Position Summary: Assist Aramark clients who are in need of maintenance repairs or preventative service by dispatching service technicians/vendors to their locations. Respond to inbound inquiries received by phone and email, generate work orders, dispatch service technicians/vendors, and follow through to ensure the service is completed in a timely and satisfactory manner.

     

    Essential Functions:

    • Handle incoming inquiries received by multiple communication channels (phone, email, etc.) regarding service maintenance and repair requests for core trade services (plumbing, electrical, HVAC, carpentry, appliances, pest control, etc.)
    • Dispatch service technicians/vendors in a timely manner using approved service providers
    • Communicate to service technicians/vendors the pertinent information needed to provide assistance to clients
    • Utilize available technology systems to thoroughly and accurately gather information, monitor, troubleshoot, and document the progression of work orders
    • Follow up with service technicians/vendors to ensure completion of services
    • Follow up on completed work orders to confirm client satisfaction
    • Assist clients and service technicians/vendors with general customer service inquiries; act as a liaison to resolve other issues as they arise

    Qualifications

    • Previous experience in a service dispatch or customer service role within a call center environment preferred
    • Strong ability to handle multiple tasks at once; prioritize activities based on urgency and importance, and take appropriate action with little supervision
    • High attention to detail; able to enter data in an efficient and accurate manner
    • Superior customer service skills; must be passionate about delivering quality service and making a difference in the client experience
    • Effective oral and written communication skills; must demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
    • Possess strong computer skills with the ability to navigate through multiple applications including basic Microsoft Office navigation
    • Must be dependable by demonstrating exceptional habits of attendance and schedule adherence
    • High School Diploma or equivalent

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