Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
iCare Job Description - Customer Service Clerk
iCare Gift Services is a program offered by Aramark Correctional Services that enables family and friends to send care packages to inmates in the facilities we service. Whether it’s for a birthday, holiday, or just a “thinking-of-you” occasion, this is a powerful, convenient and affordable way for family and friends to stay connected to their loved ones and show their support during a difficult time.
Inbound Customer Service Clerks assist iCare customers with placing orders for new care packages and answering questions about existing orders. Our best agents have a passion for delivering service excellence, possess a strong sales aptitude, and leverage outstanding communication skills to effectively handle the most challenging situations. Support is provided in a traditional contact center environment handling inbound phone calls and emails.