• Director - Account Management - Avendra

    Location US-MD-Rockville | US-FL-Miami Beach | US-IL-Chicago | US-TX-Dallas | US-CA-Los Angeles | US-NY-New York
    Posted Date 2 months ago(9/19/2019 4:43 PM)
    Employment Type
  • Overview

    About Aramark
    Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.  Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.  Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



    Position Summary.   The Director is the primary Avendra representative dedicated to managing comprehensive business relationships primarily with a group of Avendra’s key luxury and boutique hospitality clients (but other types of hospitality clients may also be included).  The Director strives to understand each client’s business strategy, business objectives and goals, and builds deep account relationships from a service and economic perspective, ensuring high customer satisfaction with existing Avendra programs and greater penetration of Avendra offerings.  The Director is responsible for designing and executing comprehensive account plans which ultimately retain clients long-term, by delivering Avendra value (resources, expertise, and services) appropriately aligned with client goals and objectives.


    In this position, for luxury clients, the Account Director also spends time with both the client HQ leadership and the key field leadership at flagship properties within the client portfolios.


    Position Reports to VP, Account Management


    Primary Responsibilities

    • Establish and maintain excellent relationships with key customer contacts within corporate and key properties
      • Lead the business relationship with a complete understanding of the business points including contract terms, financial/legal obligations, and profitability
      • Successfully renew client contracts with Avendra
      • Assure connectivity between the client’s infrastructure and Avendra’s competencies – key influencer awareness, exposure, and satisfaction
      • Retain clients in long term agreements, renew and renegotiate agreements as needed
      • Keep client and customer satisfaction levels high, as measured through annual satisfaction surveys
    • Develop and implement account client plans, which accurately assess client business strategy, goals and objectives and allocate Avendra resources against various objectives to increase participation, satisfaction and retention
      • Identify and measure results against objectives
    • Facilitate communication on strategy, priorities and initiatives to appropriate support organizations (Avendra Field Support, Customer Service, Q.A., Account Planning and Analysis, Strategic contracting, etc.) within Avendra, and with Avendra’s outsourced partnerships (example: P2P providers or F&B Operational Consultants)
      • Self-starter who can manage activities and projects for desired results for client and Avendra
      • Possess knowledge of Sustainability programs and luxury products/service style/segment

    Secondary Responsibilities 

    • Educate – simplify the complexities of program participation while promoting Avendra’s overall value proposition


    Primary Competencies  

    • Market Focus (P5)
    • Strategic Perspective (P5)
    • Organizational Acumen (P5)
    • Influencing Others (P3 and above)
    • Results Orientation
    • Taking Initiative

    Other Duties.  Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job.  Duties, responsibilities and activities may change at any time with or without notice.


    Work Environment.  This job operates in an office setting or home office.  This role routinely uses standard office equipment such as computers and phones


    Physical Demands. This is largely a sedentary role


    Role Requirements

    • Knowledge of the luxury hotel segment as it relates to standards and product/service requirements
    • Ability to establish and maintain strong working relationships with the appropriate corporate office support and executive suite
    • The ability to balance being an advocate for the clients’ interests with implementing Avendra’s goals with the customer
    • Ability to “make things happen”, either in troubleshooting role or in analyzing, identifying, or implementing an increase in the penetration of Avendra’s offerings
    • Excellent communication and organizational skills
    • Strong analytical skills, presentation skills, and F&B knowledge preferred


    Overnight Travel Requirements.  Type: All modes of transportation, percentage 25-50%, length: 1-2 nights


    Years of Relevant Experience.    10 or more years of experience


    Education Requirements.   BS/BA in relevant field required.  Master’s degree preferred


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