Director, Internal Communications

Location US-PA-Philadelphia
Posted Date 2 weeks ago(4/29/2021 12:09 PM)
ID
329798
Category
Marketing and Communications
Employment Type
Fulltime-Regular

Overview

Aramark (NYSE: ARMK) proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 280,000 team members deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently; and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ), DiversityInc, Black Enterprise and the Disability Equality Index. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

 

Description

The Director of Internal Communications reports to the SVP of Corporate Communications and works with others in the Corporate Communications group and across Aramark to support the company’s business strategy and functional initiatives. The Director is responsible for developing, leading, and executing communications strategies and plans to keep Aramark employees engaged and focused on the company’s mission and the role they play. This role counsels leaders regarding communication about business strategy and making it meaningful and relevant to the work employees do each day.

 

This role is diverse in nature, requiring experience and skills across diverse disciplines, including: writing and editing, video, digital, live events, change communications, research and measurement, executive coaching, and project management.

 

This position also manages and contributes to the corporation’s diverse efforts supporting employee engagement, executive communications, growth, productivity, and retention. The ideal candidate is a communications professional with strong communications experience, preferably in a corporate setting, who can function independently with good business judgment and the ability to provide equal measures of strategic and tactical implementation.

 

  • Creates, develops, and executes integrated communications plans, including strategy, messaging, tactics, and measurement to engage employees, from the C-suite to the front line, and inspire them to deliver on Aramark’s business priorities.
  • Identifies, writes, and edits a diverse range of sophisticated executive-level and enterprise-wide communications, including speeches, talking points, correspondence, and news.
  • Provides guidance and coordination among key internal and external stakeholders to plan and execute strategic events for targeted audiences at all levels of the organization.
  • Works with corporate communications colleagues and other internal/external business communicators and corporate functions to ensure alignment on messaging, timing, and proper execution to drive a consistent and cohesive narrative across all internal audiences.
  • Develops policy, along with colleagues inside and outside of Corporate Communications, and oversees governance of Aramark’s corporate intranet as well as our email marketing platform.
  • Researches industry and market trends, identifying compelling ideas and themes and bringing them to life through practical application.
  • Provides strategic counsel and develops content for the executive leadership team to ensure alignment on priorities, messaging, and key tactics.
  • Develops and monitors communications metrics to measure reach and impact of communications efforts. Identifies or creates employee feedback channels for use in future planning.
  • Demonstrates strong understanding of business priorities and operations and how to connect them to the corporate strategy, brand, and reputation.
  • Possesses outstanding writing skills and applies them to key platforms, including intranet, digital signage, corporate email messaging, executive communications, and other key channels.
  • Applies strategic communications planning to key enterprise initiatives in tandem with executive sponsors, initiative owners and other subject matter experts across lines of business and functions.
  • Networks and collaborates effectively with other members of the Communications team and throughout the organization. Consistently models Aramark’s values, including a strong commitment to diversity, equity and inclusion.

Qualifications

  • 10+ years of corporate communications experience, mostly in employee engagement/internal communications and change management.
  • Excellent written, verbal, and presentation communication skills, along with knowledge of emerging communications trends and technologies.
  • Action-oriented mindset and ability to create and execute strategic and tactical plans that deliver results.
  • Ability to be flexible and meet deadlines.
  • Ability to manage multiple complex projects with a sense of urgency.
  • A passion to serve a company and its team members.
  • Experience with a variety of communications vehicles, including social media, print, visual, digital, and face-to-face communications, and how to use them effectively in disseminating information and direction to employees.
  • Ability to identify, build, and maintain relationships with all levels of the organization. Critical thinker who can solve problems while working collaboratively throughout the organization.
  • Proficiency in proofreading, editing, graphics management, and digital communications technologies.
  • Ability to work with highly confidential materials across a wide spectrum of constituencies.
  • Working knowledge of Microsoft Office, Adobe Creative Suite (or comparable digital media editing software), web content management systems, and email marketing platforms required.

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