General Manager - Ahwahnee Hotel - Yosemite National Park

Location US-CA-Yosemite National Park
Posted Date 2 months ago(6/2/2021 8:06 AM)
ID
335110
Category
Food Services
Employment Type
Fulltime-Regular

Overview

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at http://careers.aramark.com or connect with us on Facebook, Instagram and Twitter.

Description

Hotel General Manager – Ahwahnee Hotel

 

The Ahwahnee shines as the crown jewel of national park lodges. Located in the heart of Yosemite National Park, The Ahwahnee is known for its stunning interior design and architecture. Listed on the National Register of Historic Places, the Ahwahnee Hotel is a national historic landmark and has been the destination of royalty and presidents alike. This distinctive Yosemite hotel offers a perfect balance of history, hospitality, and elegance.

 

The Ahwahnee offers a gift shop with a focus on local artisans, a decadent sweet shop, a comfortable bar, elegant dining hall and a heated outdoor swimming pool.

 

Position Description:

 

Responsible for all aspects of operations at the historic, elegant Ahwahnee hotel. The General Manager should be an ambassador and steward for Yosemite National Park and The Ahwahnee. The General Manager will provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work very closely with the National Park Service and other stakeholders.  

 

Key Attributes and Responsibilities:

Responsibilities include but are not limited to:

  • Oversee the operations functions of the hotel, as per the Organizational chart.
  • Hold regular briefings and meetings with all hospitality team members.
  • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures, and service standards.
  • Handling complaints and oversee the service recovery procedures.
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotel and management.
  • Deliver hotel budget goals and set other short and long term strategic goals for the property. Developing improvement actions, carry out costs savings.
  • A strong understanding of P&L statements and the ability to react with impactful strategies
  • Closely monitor the reports daily and take decisions accordingly. 
  • Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment’s and services.
  • Act as a final decision maker in hiring a key staff.
  • Overseeing and managing all departments and working closely with leadership team daily. Provide effective leadership to hotel team members.
  • Lead in all aspects of business planning.
  • Responsible for safeguarding the quality of operations both (internal & external audits). Respond to audits to ensure continual improvement is achieved.
  • Manages resources to ensure quality and cost control within budgetary guidelines.
  • Implements and maintains Aramark’s agenda for both labor and service Creates value through efficient operations, appropriate cost controls, and profit management.
  • Maintains a safe and healthy environment for partners, guests, and associates. Complies with all applicable policies, rules, and regulations, including (but not limited to) those relating to safety, health, and wage and hour practices.

 

Qualifications

  • Bachelor's degree (and/or requisite industry and management experience). 
  • A minimum of 5+ years of experience in a fine dining food service/restaurant operation, as well as hotel operation management: high end hotels, valet service, VIP accommodations, preferred. 
  • The ability to manage in a diverse environment with focus on partner and guest services, entrepreneurship and building and growing a strong business.
  • Must be able to communicate effectively with client partners, guests and support staff and be able to respond effectively to changing demands. 
  • ServSafe certification required. 
  • A strong value system, unquestioned integrity, and good listening skills.
  • Excellent communication skills.
  • Must be able to bring multiple departments together for a common goal.
  • Union experience preferred.

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