Management position, responsible for developing and executing custodial solutions to meet customer needs. Responsible for servicing and/or maintaining a physical location or site to client specifications.
- Leadership - Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance. Ensure facilities services connects to the appropriate Executional Framework. Consistently utilize the Aranark coaching model. Reward and recognize employees. Ensure safety and sanitation standards in all operations.
- Client Relationship - Develop and maintain effective client and customer rapport for mutually beneficial business relationship. Deliver and model customer service programs as the foundation for delivering excellent customer service. Identify client needs and communicate operational progress. Develop custodial program to meet client and customer demands and specifications.
- Financial Performance - Responsible for building revenue and managing budget which includes labor, supplies, equipment and related services/materials as well as ensuring the completion and maintenance of P&L statements. Adopt all Aramark processes and systems, eliminate custom/manual reports. Understand performance metrics, data, and order and inventory trends; educate teams on key levers to improve margins.
- Productivity - Implement and maintain leadership agenda for both labor and facilities initiatives. Create value through efficient operations, appropriate cost controls, and profit management. Full compliance with Operational Excellence fundamentals for facilities and labor targets.
- Manage and supervise all cleaning and custodial operations.
- Establish and maintain effective working relationships with other departments to provide a unified approach for the customer.