Inbound Reservations Agent (seasonal) - Central Reservations

Location US-AZ-Phoenix
Posted Date 2 months ago(12/7/2021 1:32 PM)
Customer Service
Employment Type


The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.



Position Summary: 


Inbound Reservations Sales Agents assist our valued guests with booking new lodging, tour and activity reservations. They also handle general customer inquiries and provide extraordinary, world-class service. Successful agents excel at building rapport, are knowledgeable about our destinations, and generate excitement for visiting our breath-taking properties.


Essential Functions:


  • Process all reservation requests, changes and cancellations according to established policies and procedures
  • Utilize approved telephone etiquette and Quality Assurance procedures while maintaining a positive and professional demeanor at all times.
  • Maintain product knowledge through the effective use of SMS HOST, documented reference materials, ARAMARK Leisure websites, and ARAMARK Leisure intranet site.
  • Quote accurate rates and inventory availability.
  • Suggest alternatives to guests when inventory or rate related events inhibit a guest from making a buying decision.
  • Utilize up-selling techniques whenever possible to achieve the highest average rate possible.
  • Meet or exceed established monthly and annual sales targets
  • Create, maintain, and keep accurate customer records within the client data system
  • Communicate professionally at all times to current and prospective guests and clients
  • Communicate regularly and work cohesively with direct Supervisor and CRES leadership team to ensure the highest level of sales conversion, customer service and effectiveness exists.




  • Ability to work well under pressure in a fast paced environment
  • The ability to stimulate and motivate others while being aware of and responsive to their needs and concerns
  • Possess a persuasive, "selling" (rather than "telling") communication style
  • Socially focused and possesses a "how can I help you?" demeanor
  • Are passionate about delivering quality service and making a difference in the guest experience
  • Professional and polished demeanor with a positive, upbeat, and friendly personality
  • Friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, the company's customers, or all of the above.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Have excellent problem solving and negotiation skills
  • Possess above average communication skills
  • Excellent attendance and reliable
  • Can learn quickly and adapt to change in a fast-paced, high performance driven culture
  • Possess strong computer skills; Microsoft Outlook and internet browser proficient
  • Possess a high school diploma or GED equivalent
  • Ability to work cohesively as part of a team
  • Must be flexible to work any shift assigned between 7am – 7pm, 7 days per week, including weekends, holidays and overtime as needed.
  • Previous hospitality or call center environment is preferred.
  • Must be able to type 25 words per minute or more


Equipment Used:

  • Computer (excel, word), ten-key adding machine, fax machine, copy machine 

Travel Requirements:

  • Little or No Travel (>10%)

Lifting Requirements:

  • SEDENTARY - Lifting up to 10 pounds maximum and occasionally lifting and/or carrying small items (files, manuals, binders)

Physical Requirements:


  • KEYING            FREQUENT 
  • HEARING          CONSTANT 
  • SEEING            CONSTANT 


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