Contact Center – Customer Service Agent - REMOTE

Location US-PA-Philadelphia | US-TN-Nashville | US-AZ-Scottsdale | US-TX-Houston | US-PA-Pittsburgh
Posted Date 3 weeks ago(12/28/2021 9:36 AM)
ID
376441
Category
Customer Service
Employment Type
Fulltime-Regular

Overview

Aramark (NYSE: ARMK) proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 280,000 team members deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently; and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ), DiversityInc, Black Enterprise and the Disability Equality Index. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

 

Description

This is a fully remote position. We are looking for qualified candidates, nationwide! Flexible scheduling between the hours of 7:00 A.M thru 8:00 P.M. CST - 7 days a week to allow for optimal opportunity. Comprehensive benefits including Vacation/PTO, competitive health/dental/vision insurance, and tuition reimbursement are available to those that qualify.

 

The Business Support Contact Center provides customer service support for several programs offered by Aramark across multiple lines of busines including our Corrections, Sports and Entertainment, and Business Dining services. Each program offers its own unique product line to best support its ever-growing clientele and offer the highest quality products at competitive market value. In turn, the level of service provided must match the amazing quality of the products thus, the level of customer support is truly white-glove service. 

Inbound Customer Service Clerks assist our customers with placing new orders, which routinely provides upsell and cross sell opportunities, as well as answering questions about existing orders. Our best agents have a passion for delivering service excellence, possess a strong sales aptitude, and leverage outstanding communication skills to effectively handle the most challenging situations. Support is provided in a traditional contact center environment handling inbound phone calls and emails.

 

Responsibilities

  • Manage a high volume of inbound phone and email contacts from customers who are calling to place orders or ask questions about existing orders.
  • Develop and maintain a proficient working knowledge of our multiple systems, policies and procedures
  • Assist in troubleshooting order issues using a "First Call Resolution" strategy; utilize sound judgement to effectively research and resolve order issues using win-win solutions
  • Using basic sales techniques, provide customers with the knowledge and support they need to identify which product is best for their situation; upsell on every interaction to increase the value of the order
  • Easily navigate through multiple systems and websites; educate customers on how to leverage online tools when appropriate
  • Meet weekly, monthly, and yearly Key Performance Indicators (KPIs) for quality, customer satisfaction, and general productivity levels

Qualifications

  • Previous experience providing customer service in a call center environment preferred
  • Superior customer service skills; must be passionate about delivering quality service and making a difference in the customer experience
  • Excellent problem solving, complaint resolution and negotiation skills
  • Effective oral and written communication skills; must demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
  • Ability to remain calm and positive when dealing with irate, escalated callers
  • Self-motivated and results-oriented; sets goals and strives to meet goals
  • Ability to learn quickly and adapt to change in a fast-paced, high performance culture
  • Must be dependable by demonstrating exceptional habits of attendance and schedule adherence
  • Possess strong computer skills - Windows, Excel and Outlook - and be internet browser proficient
  • Reliable home internet or the ability and willingness to attain.
  • Bilingual Spanish preferred

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